We are pleased to announce that Ira Fialkow will be bringing his 25 years of experience to the SSON Collaborative Research team effective October 4, 2010. Ira was the visionary, architect and leader of the CEMEX USA Shared Services Organization since its inception 16 years ago.

Bharat Sampat, CFO of Development Credit Bank discusses the growth of shared services and outsourcing throughout Asia with SSON...

To effectively drive an organization’s workforce, provide accurate and timely guidance on corporate strategic initiatives in support of business growth and even to justify the value of the team’s very existence, HR must have a solid handle on its knowledge capital (i.e., data)...

HP Guadalajara won the Best Mature Captive Services Delivery award 2010, USA. Barbara Hodge interviews Ruben Lopez of the HP Guadalajara center to find out how they’ve been leveraging the Award...

In a worldwide study, Canada has emerged as the country offering 'the most positive experience of doing business with customers, suppliers or partners' - That's according to the members of the International Association for Contract & Commercial Management (IACCM). The association polled more than 3,000 negotiation professionals to establish their experiences in doing business internationally.

Despite the best efforts of Indian BPOs, they are still linked to their country of origin. Mark Kobayashi-Hillary predicts that cost management still plays a role in favor of Indian IT service providers...

This article examines the possibilities of adopting social media practices and social collaboration toolsets as part of the shared services offering and communication channel...

Part 2 of the SunGard Roundtable looks at choosing between shared services and outsourcing and lists the internal challenges when faced with setting up a Shared Services Center...

Part 1 of this roundtable session looks at standardizing processes and how this can build underlying procedures to capture visibility around the outgoing cash flows…...

Mark Kobayashi-Hillary discusses the lasting impact Software as a Service (SaaS) could have on the IT outsourcing industry...